Skyfail – An Update

After the problems encountered at the cinema last week, I took to Facebook and Twitter to vent my frustration, and got a response…

So I gave them my email address to pass on to the manager of the cinema and waited for a response. A couple of days later I received an email from the manager of the cinema.

With regards to the amount of trailers and/or adverts being played before each feature, this is a variable factor. As such, the same film, playing in multiple auditoriums, may have different lengths of adverts and trailers to each other. The average ad/trailer package length is about 10-15 minutes, though can be anywhere between 5 to 25 minutes.

As this one had obviously been shorter and the issue compounded by the slow service by the staff, he kindly offered me a pair of complimentary tickets as way of compensation, which I accepted.

So I just want to say “Well played!” to all of the Odeon social media staff for helping to get this sorted. It’s nice to know that you’re paying attention and helping your customers giving them a better customer experience!

Now we’ve got a free cinema trip to look forward to, just need to decide which film to go and watch. Jack Reacher maybe?. Although I say ‘free’ once you add in snacks and drinks it gets expensive! 🙂